The icon indicates the application suitability for the grade. The icon is made up of a letter, a number, a face and droplet & sun.

Letter

The letter represents the suitable workpiece material.

• P: Steel
• M: Stainless Steel
• K: Cast Iron
• N: Non-ferrous Materials
• S: Heat-resistant Super Alloys & Titanium
• H: Hardened Steel

Number

The number coupled with letter gives the ISO grade.  Low numbers represent hard and wear resistant grades, while high numbers represent tough grades.

Face

The face represents the severity of the cutting conditions.

• Happy face represents good conditions.
• Neutral face represents average conditions.
• Sad face represents bad conditions.

Cutting conditions are dependent on the load (depth of cut, feed rate) and stability (degree of interruption, tool overhang).

• Good Conditions range from average load & good stability or low load & average stability, to low load & good stability.​
• Bad Conditions range from high load & average stability or average load & bad stability, to high load & bad stability.
• Average Conditions range from high load & good stability or low load & bad stability, to average load & average stability.

Droplet & Sun

The droplet indicates that coolant should be used when cutting.

The sun indicates that cutting should be dry.

A droplet & sun indicates that 1^st choice is to cut with coolant, and 2^nd choice is to cut dry.

A sun & droplet indicates that 1^st choice is to cut dry, and 2^nd choice is to cut with coolant.

When an item is sold out the add to cart button is replaced by a notification button. Selecting this button you will receive an email notification when the product is available and the product will automatically be added to your cart so you can conveniently checkout.

These back order notifications can be easily modified by logging into your account and going to the menu option notifications. Notifications allow you to:

• Get a complete list of notifications
• Remove notifications
• Automatically add the item to your cart when it’s available.
• Gives you an estimated date for when the item will be available.
• Change the default email notifications address

You can cancel an order if it has not entered the shipping stage.

To cancel your order please select the Email Us link. Select ‘order’, ‘cancel my order’ from the Email Us section. If your order has not entered our shipping stage we can cancel your order and pass a credit onto your account.

Due to our fast shipping leadtime most orders enter the shipping stage within 2 hour from order placement. These orders will not be able to be cancelled.

To create a quote or proforma invoice you will first need to add the products to your cart then step yourself through the checkout process to Addresses. At the bottom of the screen you will be able to select create quote or create proforma invoice button. 

Using Shipping Notificaion Email

If your order has shipped, you'll receive a shipping confirmation email with the tracking number and a link to track your order. Some email providers may route the shipping confirmation email to your spam or junk folder. Be sure to check these folders if you don't see the email in your inbox.

If the link to track your package doesn't work, copy the tracking number and visit http://www.dhl.co.za/en/express/tracking.html

Using Your Account Page

To check the whereabouts of your order log in to your account and select order tracking from the menu bar. This report shows the status of your order from placement to shipping.
 

If your order has been shipped click on the order tracking number hyperlink. This will redirect you to the courier’s tracking page.

The maximum value on the quantity drop down reflects the quantity that is available.

The recipient is the importer of record and must comply with all laws and regulations of the destination country.

All orders are shipped delivered duties unpaid (DDU) therefore shipments may be subject to import taxes, customs duties and custom charges by the destination country. The recipient of the shipment may be subject to such import taxes, customs duties and custom charges, which are levied once a shipment reaches the recipient's country.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Duties

Orders delivered to European Union (EU) and to Africa are duty free according to the EU1 and SADAC agreements. We have sent all necessary documents with the courier company so that your order will clear duty free into these regions.

At the time of check out when you are reviewing you cart, at the bottom of the page, we indicate your estimated duties. This allows you to obtain a more accurate total cost of your purchase. Pilot cannot be held responsible for actual duty charges differing from our estimate.

Taxes

In order to facilitate your Tax claim back you can enter your VAT/Tax number when you are selecting your delivery address at checkout. Alternatively you can enter your VAT/Tax number under your company address area in the account section for future easy checkouts.

The estimated delivery time is shown at the bottom of your cart. The number of days stated does not include public holidays and weekends.

All orders over the free shipping value qualify for free delivery. The free shipping value is displayed at the top of your cart.

Can I ship to a Postal Box?

Unfortunately we do not accept delivery to Postal Boxes. We only accept delivery to a physical address.

Can I ship to a different country from my company address?

Unfortunately not. Due to customs requirements orders must be delivered to the same country as the invoice country.

How do I qualify for free shipping?

See free shipping.

Can I check my order status or track my shipment?

Yes, see Order Status & Tracking

How do I find my parcel’s tracking number?

Once your order has left our warehouse you will be notified by email of your courier's tracking number.

If you did not receive the email notification of shipment then login to your account and select the menu option Order Tracking.

When exactly will I receive my order?

If you have not placed your order then at the bottom of your cart the estimated delivery time is displayed.

Once your order has been placed then login to your account and select the menu option order tracking.

Can I change my shipping address on my order?

The shipping address cannot be changed after an order is placed. The reason for this is that due to our express shipping process orders are normally shipped within 4 hours.

Do you ship internationally?

Yes we ship world-wide.

We have insured your shipments free of charge to your chosen point of destination.

In the event that you do not receive your shipment or your goods arrive damaged you can Email Us to submit a claim. Please select topic: ‘Shipment’, sub-topic: ‘Damaged on Arrival’ or ‘Shipment Not Received’

Once your email has been submitted we will assess your claim and give you feedback.

If your claim was successful then we will pass a credit onto your account and inform you via email.

If your claim was proven to be unsuccessful then we will inform you via email.

For refunds on insurance claims see Account Credits or Refunds

A refund of  Insurance claims, returned item’s costs, returned items shipping costs and cancelled orders will be made by way of a credit to your account. Credit amounts will automatically be deducted from your next purchase when you step yourself through checkout.

How to check your credit amount

Once your credit has been passed by our accounts department, you will be notify via email. Login to your account and select the cart (at least one item needs to be added to your cart). If you pay by credit card your credit will be reflected above the total in your cart. If you pay on account or 'Pay As You Go' then your credit will be added to your 'Available Credit' balance.

Number of days before credit will be reflected

Product has been returned

If your return qualified for a credit based on our return policy then expect 15 working days from the time you have completed the online returns process.

Insurance Claims

This depends on if you have supplied our claims department with sufficient information to prove your claim, but normally you can expect 15 working days. 

For futher explanation on our retruns policy see Refunds and Returns Policy.

You may return items for any reason within our 30 days return policy. To return a product, login to your account and go to the returns menu option. Follow the 5 step return process. You will be required to pay for the return delivery costs to our warehouse. If the return was due to our error we will pass a credit for the delivery costs onto your account. Once items have been assessed and meet our Return Policy we will refund your item cost with a credit onto your account.

Please note that if you are returning products due to them being damaged on arrival then please see our insurance procedure.

Email notifications for returns

Once you have completed the 5 step return process you will receive an email notification notifying you that your return has been registered and that the courier will be contacting you to collect the return parcel.

Once the goods have been received by our warehouse our returns department will notify you via email.

Once your goods have been assessed against our return policy, we will notify you via email of the outcome.

See Refunds and Returns Policy.
To return an item, login to your account and select the drop down menu option returns and follow the process.

United States Dollar (USD)

EURO (EUR)

• Beneficiary account name: Pilot Tools (Mauritius) Ltd
• Beneficiary account number (IBAN): MU10BARC0305000007072814000EUR
• SWIFT: BARCMUMUOBU
• Bank: Barclays Bank Mauritius Limited, International Banking, 1st Floor,  Barclays House, Barclays House, 68-68A, Cybercity Ebene, Mauritius 

British Pound (GBP)

• Beneficiary account name: Pilot Tools (Mauritius) Ltd
• Beneficiary account number (IBAN): MU06BARC0305000007072261000GBP
• SWIFT: BARCMUMUOBU
• Bank: Barclays Bank Mauritius Limited, International Banking, 1st Floor,  Barclays House, Barclays House, 68-68A, Cybercity Ebene, Mauritius 

IMPORTANT

• Please use your customer number as a payment reference. This can be found under the accounts, drop down menu addresses, edit company address. Next to the company field you will find your customer account number.
• Please email your proof of payment to debtors@pilotholdings.com

We offer three payment methods:

1. Credit card
2. Pay As You Go
3. On account

Note: You can only have one active payment method.

Credit Cards

​Payment by credit card is the default payment method.

We offer world-wide payment with VISA and Master credit cards.

What is 'Pay as You Go'?

You will need to prepay before you can place an order. Once the prepayment has cleared through our bank account, the prepayment will reflect on your account as an available credit. You can buy goods up to your available credit balance.

Your available credit is shown after the Total Amount at checkout.

To activate the 'Pay as You Go' payment method please contact us via the Email Us link. Select topic 'Payment' and Sub-topic 'Apply for Pay As You Go'

Note: Our bank account details.

Pay on Account

Customers with a good standing payment history on the 'Pay as You Go' payment basis can apply for an account. To apply please contact us via the Email Us link . Select topic 'Payment' and Sub-topic 'Apply for Payment on Account'

Note: Customers with less than a year's payment history on 'Pay as You Go ' will not be accepted.

Note: Our bank account details.

In the accounts section select menu option user details. Select the change button next to your email address.

Your invoice will be included in the shipment you receive. If you have misplaced it then you can obtain a copy by logging into your account and going to the menu option order history. Select the invoice hyperlink. 

If your order has been delivered you can obtain a proof of delivery (POD) by either

1. Going directly to DHLs url  http://www.dhl.com/en/express/tracking/proof_of_delivery.html enter your DHL tracking number. You can obtain this number by
   1.     Looking on the invoice that came with the shipment.
   2.     Looking at the email that was sent to you when your order was dispatched.
   3.     Login to your account and select Order History menu option. Find your tracking number under the POD column.
2. Login to your account and select Order History menu option. Select the POD hyperlink

Not yet logged in

You can reset your password by selecting the login menu option and then selecting the hyper link Forgot Password

Already logged in

Once you have logged into your account select the drop down menu option User Details. Select the change button next to your password.

We have an online return process. Login to your account and select the drop down menu option returns and follow the process. Also see our Refunds and Returns Policy.

The suggested method to track multiple orders is to login to your account, select the drop down menu option Order Tracking. This report gives you an overview of all your open orders and allows you to track the progress of multiple orders in a single place.

If your order has already been shipped you can track it directly on couriers website: http://www.dhl.com/en/express/tracking.html. 

PILOT TOOLS (Pty) Ltd

Reg: 1939/013093/07

FOR THE PURPOSES OF THIS POLICY, PERSONAL INFORMATION IS DEFINED IN ACCORDANCE WITH THE DEFINITION PROVIDED FOR IN THE PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013.

The Pilot Tools Website uses cookies. This is our Cookies Policy. By using the website and agreeing to this Policy You consent to our use of cookies in accordance with the terms and conditions of this Policy. Our Cookies Policy forms part of Pilot Tools’ Privacy Policy. You can read the full Privacy Policy by accessing it on www.shop-pilot.co.  The Privacy Policy informs You of how we collect and manage Your Personal Information. Pilot Tools may amend this Cookies Policy at any time. All amended terms shall be effective automatically and immediately upon the posting of the revised Policy and any subsequent activity in relation to the Website shall be governed by such amended terms and conditions of usage. If You do not agree to the terms of this Cookies Policy, please do not use the Website.

This Cookies Policy was last revised on 10 March 2016. You are advised to regularly check the Website for any amendments or updates to this Policy.

Enquiries: You may contact us via the Email Us tab on our Website and follow the Topic: legal Policies, Sub-topic: Cookies Policy

The term “Personal Information” has the meaning given to it in the Act. Generally, it is any information that can be used to personally identify You. This may include Your name, surname, address, telephone number, email address, location information, biometrics and/or occupation. Should the information we collect personally identify You, or You are reasonably identifiable from it, the information will be considered personal information.

Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Cookies Policy.

2. Cookies and their usage

1. A "cookie" is a small file, often encrypted, containing a string of characters that is sent to Your computer or internet device when You initially visit a website and stored in Your browser. Every time You access our Website, a cookie is sent to Your computer or internet device to identify Your browser.
2. Cookies assist to arrange the content and layout of websites as well as to identify computers and other internet devices that have been to the particular website. Most websites use cookies and other tracking technologies in order to improve Your user experience as cookies ensure the relevant content and services are available for future visits.  Personal information that we store about You may be linked to the information stored in and obtained from cookies.
3. Cookies can be used by web servers to identify and track users as they interact with a website and can identify users returning to a website.
4. This information will be used to improve the quality of our services and understand how You interact with us. 
5. By using this Website, You hereby consent to the collection, processing, sharing and storage of this information. This information will be kept confidential.
6. If You chose to use our Website without blocking or disabling cookies, You will indicate Your consent to our use of Personal Information collected by cookies and similar technologies. Your continued use of this Website indicates Your agreement.
7. If You continue to use our Website, the cookies sent to Your computer will improve the functionality of the Website. 

1. Cookies used by Pilot collect information related to the User’s geo-location which constitutes Personal Information. Pilot tracks geo-location by using the user’s IP address, browser type, date and URl.

1. If You don’t want us to place cookies on Your computer or internet device, then there are a number of ways You can opt out:
   1. setting Your browser either to reject all cookies,
   2. to only allow “trusted” sites to set them, or
   3. to accept only those cookies from the websites which You are currently visiting.
2. If You do not want to receive cookies or do not want to be notified when they are placed, You may set Your web browser to do so.
3. Blocking cookies may impact the usability of the Website.
4. For further information concerning these settings, please Email Us.  Please note that without cookies, the functionality of the Website may be impaired.

1. We work with iGroup to maintain and improve our Website.

1. We take reasonable steps to ensure Your Personal Information is protected from misuse, loss and from unauthorised access, modification or disclosure. We may hold Your information in either electronic or hard copy form.
2. We ensure that any company which works with us and collects personal information complies with strict data protection standards. If You have any more questions, please do contact us.

1. Our Website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing You about their own privacy practices, including the use of cookies.

8. Contacting us

1. If You have any questions about this Cookies Policy, please use the Email Us hyperlink in the footer of our Website and follow the Topic: Legal Policies, Sub-topic: Cookies Policy.
2. We will treat all requests or complaints confidentially.

PILOT TOOLS (Pty) Ltd

Reg: 1939/013093/07

THIS PRIVACY POLICY (“POLICY”) GOVERNS THE COLLECTION, MANAGEMENT AND DISCLOSURE OF PERSONAL INFORMATION THAT PILOT TOOLS (PTY) LTD (“WE” OR “US”) COLLECTS THROUGH THE PILOT TOOLS WEBSITE (“WEBSITE”) LOCATED AT www.shop-pilot.com. WE RESPECT YOUR RIGHTS TO RESPONSIBLE MANAGEMENT OF YOUR PERSONAL INFORMATION UNDER THE PROTECTION OF PERSONAL INFORMATION ACT 4 OF 2013 (“THE ACT”). FOR THE PURPOSES OF THIS POLICY, PERSONAL INFORMATION IS DEFINED IN ACCORDANCE WITH THE DEFINITION PROVIDED IN THE ACT. YOUR USE OF THE WEBSITE AND PILOT TOOLS’ PRODUCTS AND SERVICES IS SUBJECT TO THIS POLICY. BY USING THIS WEBSITE, YOU SIGNIFY YOUR CONSENT TO PROCESSING OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY. PILOT TOOLS MAY AMEND THIS POLICY AT ANY TIME. ALL AMENDED TERMS SHALL BE EFFECTIVE IMMEDIATELY UPON THE POSTING OF THE REVISED POLICY AND ANY SUBSEQUENT ACTIVITY IN RELATION TO THE WEBSITE SHALL BE GOVERNED BY SUCH AMENDED TERMS AND CONDITIONS OF USAGE. IF YOU DO NOT AGREE WITH ANY TERM IN THIS POLICY, PLEASE DO NOT USE THIS WEBSITE OR SUBMIT ANY PERSONALLY IDENTIFIABLE INFORMATION THROUGH THIS WEBSITE.

EFFECTIVE DATE: This Policy was last revised on 14-03-2016. You are advised to regularly check the Website for any amendments or updates.

Enquiries: You may contact us via the Email Us hyperlink in the footer of our Website and follow the Topic: Legal Policies, Sub-topic: Privacy Policy.

1. Pilot Tools and/or its authorised technology agents may collect, process, and store certain Personal Information from You in connection with Your use of the Website and/or the products and/services provided to You by Pilot Tools.
2. Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
3. This Privacy Policy meets the requirements of notification and collection as per the Act.
4. For the purpose of this Privacy Policy, Personal Information is defined in accordance with the definition in the Act.  Generally, such information is information that can be used to personally identify You. In particular, however, Pilot Tools may collect information such as:
   1. first name and surname,
   2. address,
   3. email address,
   4. telephone number,
   5. profession or occupation,
   6. any additional information necessary to deliver our products,
   7. details of responses to Your enquiries and any online communications between us and You, and
   8. any unsolicited information provided to us that we could have otherwise lawfully collected.
5. We collect Personal Information from the following entities:
   1. natural persons over 18,
   2. juristic persons such as companies duly represented by a representative,
   3. users who have registered on the website
   4. website visitors, and
   5. people who send enquiries or requests to our contact email address.
6. Should the information we collect personally identify You, or You are reasonably identifiable from it, the information will be considered Personal Information
7. Pilot Tools uses online forms to collect Personal Information. By submitting information, You expressly consent to the collection, processing, sharing and storage of Your Personal Information as defined in this Policy.
8. Pilot Tools may also automatically collect and store non-personally identifiable information related to Your use of the Site. Non-personally identifiable information may include Personal Information that has been aggregated.
9. We may share non-personally identifiable information with third parties for certain reasons, including advertising, marketing and/or other purposes.
10. Your Personal Information is used to provide You with the requested products and/or services; to enable ease of use of the Website; to process transactions concluded by You; to process and respond to any complaint made by You; to engage in electronic communications and transactions with You; to update our records and keep Your contact details up to date; to administer promotions or surveys or similar interactive activity; or to provide You with marketing materials.
11. We may use cookies or other tracking technologies to collect information such as the pages You visit or the information You request. The information collected is kept confidential. The use of tracking technlogies enables us to keep track of products You view so that we may provide You with further information.
12. Personal Information is automatically collected in relation to Your visit to the Website, such information includes but is not limited to: Your browser type and version, Your operating system, Your IP address as well as Your geo-location.
13. We are also able to use the information collected to improve our internal business processes. We research our users’ habits, measure traffic patterns in the aggregate, analyse trends, administer the Website, track users movements and gather broad demographic information. Please refer to our Cookies Policy for further information .
14. Pilot Tools uses Google Universal Analytics, which supports data collection without browser cookies. It helps Us to understand user interaction with Our Website and implement changes that evolve the Website to suit Your needs.
15. The Website hosting agents and/or service providers may automatically log Your “IP address” which is a unique identifier for Your computer and/or other access device. Such information collected is for aggregate purposes only and cannot be used to identify You personally.

​2. Conset To Process Personal Information

1. You understand that Your consent to the processing of Your Personal Information by Pilot Tools pertains to the provision of products and services; as well as associated purposes. Processing shall include the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation, use; dissemination by means of transmission, distribution or making available in any other form; or merging, linking, as well as blocking, degradation, erasure or destruction of information.
2. By using our website, You represent that You are of the age of 18 or that a Competent Person has given consent to allow Your minor child to utilise our website. You, or a ‘Competent Person’ in the case of a minor, consent/s to the processing of Personal Information that belongs to You or, in the case of a minor, to the minor for whom You are responsible, in the manner described in this Policy. You agree that giving such consent means that You have given Pilot Tools permission to collect and process the child’s Personal Information in the ways described in this Policy.
3. Where You are duly authorised by a company, You hereby confirm that You have the relevant authority to use the Website and become a User.
4. This consent is effective on access of the Website and will endure until Your relationship with Pilot Tools has been terminated.
5. You expressly consent to Pilot Tools retaining Your Personal Information once Your relationship with Pilot Tools has been terminated for: aggregate, statistical and reporting purposes.
6. In the event that You wish to revoke all consent pertaining to Your Personal Information and You would like Pilot Tools to remove and/or delete Your Personal Information entirely, You must notify Pilot Tools via email to the Email Us tab on our Website and follow the Topic: Legal Policies, Sub-topic: Website Privacy Policy.
7. Personal Information may be processed by Pilot Tools in the country where it was collected as well as other countries where laws regarding processing of Personal Information differ.

1. Pilot Tools endeavours to comply with all laws and regulations applicable to Pilot Tools pertaining to information and communications privacy including, but not limited to, the 1996 South African Constitution and the Protection of Personal Information Act 4 of 2013 (“the Act”). Pilot Tools applies the principles of protection of Personal Information under such Act in further legislation referred to in the Act.
2. You may request access to any Personal Information we hold about You at any time by contacting us via email to the Email Us tab on our Website and follow the Topic: Legal Policies, Sub-topic: Website Privacy Policy.
3. Pilot Tools seeks to ensure the quality, accuracy and confidentiality of Personal Information in its possession.
4. You have the right to correct and update Your Personal Information as well as to revoke Your consent to the processing of Your Personal Information by Pilot Tools. You do, however, understand that Pilot Tools requires Your Personal Information to render the products and/or services and should You decide to revoke Your consent Pilot Tools  may not be able to provide You with such products and/or services.
5. There may be instances where we cannot grant You access to the Personal Information we hold. We may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. Should this be the case, we will give You written reasons for any refusal.
6. Pilot Tools will take all reasonable measures in order to ensure Your Personal Information is appropriately safeguarded, these precautions include, but are not limited to: the use of a sufficiently secure server and providing suitably secure payment mechanisms.
7. Should an unauthorised person/s gain access to Your Personal Information Pilot Tools will contact You within a reasonable time to inform You of the security breach.
8. As our Website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information You communicate to us online. We also cannot guarantee that the information You supply will not be intercepted while being transmitted over the internet. Accordingly, any Personal Information or other information which You transmit to us online is transmitted at Your own risk.
9. Pilot Tools may share Your PersonaI Information with authorised third parties persons such as employees and service providers to Pilot Tools. Pilot Tools does not permit these parties to use such information for any other purpose than to perform the services that Pilot Tools has instructed them to provide
10. From time to time, Pilot Tools may appoint certain agents, third parties and/or service providers which operate outside the borders of the Republic of South Africa. In these circumstances Pilot Tools will be required to transmit Your Personal Information outside South Africa. The purpose of the trans-border flow of Your Personal Information may include, but is not limited to: data hosting and storage. You expressly consent to the trans-border flow of Your Personal Information. Furthermore, You warrant in this regard that You have obtained the necessary consents required in terms of the Act, in order to enable the trans-border flow of any personal information submitted by You. Pilot Tools warrants in this regard that it shall only engage the services of third parties (in relation to the aforesaid trans-border flow of information) which subscribe acceptable safeguards in accordance with Pilot Tools’ legal obligations .
11. Pilot Tools will not sell, exchange or transfer Your Personal Information to any third party except as required in the provision of the Pilot Tools products and/or services and in accordance with the consents provided by You.
12. Pilot Tools will make amendments and/or updates to this Privacy Policy on occasion. Amendments made to this Policy shall become immediately effective. We encourage You to periodically review this Privacy Policy to keep informed about how We are protecting Your Personal Information. You can find the last date of change made to the Privacy Policy above for Your reference. Your continued Use of the Website evidences Your acceptance of this Privacy Policy and any updates made to it.
13. The Site may contain links to other websites. Pilot Tools is not responsible for the privacy practices of third party sites.

4. Disclousre Of Personal Information

1. Records relating to the provision of the Pilot Tools products and/or services by Pilot Tools to You and the Personal Information submitted by You may be required to be retained in terms of legislated records retention requirements, Pilot Tools’ operational purposes and/or for production as evidence by Pilot Tools in legal proceedings.
2. Pilot Tools may disclose Your Personal Information to:
   1. our employees to enable us to operate our business;
   2. fulfill requests by You, and to otherwise provide information and services to You;
   3. suppliers and other third parties with whom we have commercial relationships, for business and related purposes; and/or
   4. any organisation for any authorised purpose with Your express consent.
3. Pilot Tools may further disclose Your Personal Information under the following circumstances:
   1. To comply with the law or with legal process;
   2. To protect and defend Pilot Tools’ rights, equipment, facilities and other property;
   3. To protect Pilot Tools against misuse or unauthorised use of the Website and/or products and/or services; and/or
   4. To protect other Website Users or third parties affected negatively by Your actions in use of the products/services and/or the Website.
4. Personal Information is stored on servers outside of South Africa. Your Personal Information is transferred across the border of the Republic. You hereby provide us with Your consent to store Your Personal Information outside of South Africa.
5. We have placed security safeguards to protect Your Personal Information through agreements concluded with third party service providers. We will not be held liable for any illegal activity or other activity that may result in a claim for damages due to lack of protection of Your Personal Information whilst under the care of the third party.

5. Objections, Compliants And Queries

1. Should You have any questions about this Privacy Policy, or require a correction to be made to Your Personal Information that Pilot Tools keeps on record, or a copy of the record itself, or should You feel that You would like to object to the collection, Use or processing of Your Personal Information by Pilot Tools, or that You would like us to delete Your personally identifiable information, then kindly send an e-mail to the Email Us tab on our Website and follow the Topic: Legal Policies, Sub-topic: Privacy Policy. We will endeavour to make the correction, provide You with the record (We reserve our right to charge a small fee in this case), cease processing of Your Personal Information and/or delete it, in accordance with Your request.
2. We will treat Your requests or complaints confidentially.

PILOT TOOLS (Pty) Ltd

Reg: 1939/013093/07

This Refunds and Returns Policy forms part of Pilot Tools’ General Terms and Conditions of Sale. You can read the full Terms and Conditions by accessing the Pilot Tools website www.shop-pilot.co.  By purchasing Goods on this Website, You agree that this Refunds and Returns Policy will apply to all purchases.

This Policy was last revised 10 March 2016. You are advised to regularly check the Website  for any amendments or updates.

Enquiries: You may contact us via the Email Us link on our Website and follow the Topic: legal policies, Sub-topic: Refunds and Returns Policy.

1.   Definitions

In this Policy, the following definitions apply:

a. “Goods” shall mean the products manufactured and sold by Pilot Tools (Pty) Ltd to the User;

b.  “Order” shall mean a request for a specified quantity of a single product or a variety of products as indicated by the User’s cart at the check-out point on the Platform and that payment has been effected by the User for the Goods;  and

c. “Delivery” shall mean the conveyance of the Goods from the warehouse of Pilot (Pty) Ltd to the party in-country receiving the Goods or the delivery address as specified by the User;

d.  “User/s” shall mean individuals, businesses, charities, associations and other legal entities who register a new account on the Platform and wish to purchase products manufactured by Pilot for personal, commercial or business purposes.

2.   Returns

2.1. In the event that You are not satisfied with Goods ordered, You may return the Goods to Pilot Tools’ warehouse within 30 days as from the invoice date.

2.2. Users are required to pay for the return Delivery costs to our warehouse.

2.3. Pilot Tools reserves the right to consider the reasons for the returned Goods.

2.4. In order for Pilot Tools to accept the Goods, they should be clean, show no signs of wear and be returned in the original packaging. Pilot Tools reserves the right not to accept the Goods if the Goods are not returned in good condition.

2.5. To initiate the returns process, Users should login into their User accounts and follow instructions found in the Returns option on the website menu.

2.6. When You have completed our five-step process, You will receive an email indicating that Pilot Tools has registered Your return request and that a courier will be collecting the Goods. We will also notify You when we have received the returned Goods.

2.7. In the event that the Goods are returned on the basis of a claim of product failure or defect, our testers will assess the Goods to establish the validity of the claim and will provide the User with an evaluation report within 30 (thirty) working days.

2.8. If You detect a manufacturing defect, You may return the Goods to our warehouse within 30 (thirty) days from the date of invoice, for a complete evaluation of the product. The cost of the return of the Goods will be borne by You. Once the evaluation is completed, we will communicate the results to You via email.

1. This clause 3 is subject to the returned Goods being undamaged – used or unused.
2. Should the return be due to our error (such as errors in the order and/or dispatch processes), Pilot Tools will, subject to the returned Goods being undamaged:
   1. pass a credit for the delivery costs onto the User’s account;
   2. pass a credit for the product cost/s by crediting the User’s account.
      1. Test level
3. Subject to clause 2.7 above, should the returned item be found to be defective as claimed, Pilot Tools will:
   1. Pass a credit for the return delivery costs onto the User’s account; and
   2. pass a credit for the product cost/s by crediting the User’s account.
4. Should we find that the Goods are NOT defective, the User is not entitled to credit, and will be liable for the delivery costs incurred in having the Goods returned to Pilot Tools.
5. The following will not be regarded as defects and will not entitle the User to credit under this Returns Policy: faults resulting from normal wear and tear; damage resulting from incorrect usage of the product.
6. Should the return be due to the User no longer requiring the Goods, the User is liable for the costs of return and Pilot Tools will refund the cost of the Goods by passing a credit onto the User’s account.

This clause is subject to the returned Goods being undamaged and used.

1. Should the User return the Goods for any reason not stated above, subject to the Goods being in an acceptable condition and having not been used,  Pilot will within 30 (thirty) working days:
   1. refund the product costs by way of a credit onto the User’s account. 
   2. Pilot will not refund the return costs.
2. All refunds will be credited to User accounts and can be used for future purchases. The refund amount will reflect within 30 (thirty) working days from the date You completed the online returns process. Pilot Tools will not transfer any refunds to customer bank accounts.

1. In the event that You either received damaged Goods or did not receive Goods ordered, You must follow the process as provided for in the “Email Us” tab on the Website.
2. This section will allow you to choose the reason for the return of the Goods.
3. You should select the relevant sub-topic “Damaged on arrival” or “Shipment not received” and follow the process.
4. Pilot Tools will assess Your claim based on information received and provide You with feedback via email.
5. In the event that Your claim was successful, we will credit Your User account with the relevant amount. The refund amount will reflect within 15 (fifteen) working days from the date You completed the online returns process.
6. In the event that Your claim was unsuccessful, we will inform You via email within 15 (fifteen) working days.
7. We will not transfer insurance claim amounts to customer bank accounts.

1. If You have any questions about this policy, You may contact us vas the Email Us link on our Website and follow the Topic: Legal Policies, Sub-topic: Refunds and Returns Policy.

PILOT TOOLS (Pty) Limited

Reg: 1939/013093/07

Please read the following Terms of Sale Agreement (“Agreement”) carefully before utilising the Pilot Tools e-commerce platform (“the Platform”).  All Orders are subject to the Terms appearing here placed through the Website shop-pilot.co.  Use of the Platform indicates that You (“the User”) have understood and agree to be bound by the terms and conditions of this Agreement. Pilot Tools’ Privacy Policy is incorporated by reference into this Agreement and is subject to this Agreement. Pilot Tools may amend this Agreement at any time. All amended terms shall be effective automatically and immediately upon the posting of the revised Agreement and any subsequent activity in relation to the Platform shall be governed by such amended terms and conditions.

If You do not agree to the terms of this Agreement, please do not use the Platform. If You wish to register as a User to make use of the Platform, You must read these Terms and indicate Your acceptance during the registration process. Note, however, that these Terms apply to Your access to and use of the Platform once You register an account as a User.

This Agreement was last revised 14-03-2016. You are advised to regularly check the Website  www.shop-pilot.co for any amendments or updates.

Enquiries: ­­­­­­­­­­­­ You may contact us via the Contact Us link in the footer section on our Website and follow the Topic: Legal policies, Sub-topic: Terms of Sale.

In this Agreement the following definitions apply:

1. “Delivery” shall mean the conveyance of the Goods from the warehouse of Pilot Tools to the party in-country receiving the Goods or the delivery address specified by the User;
2.  “Goods” shall mean the products sold by Pilot Tools to the User;
3. “Order” shall mean a request for a specified quantity of a single product or a variety of products as indicated by the User’s cart at the check-out point on the Platform and payment has been effected by the User for the Goods;  
4. “Payment” shall mean an approval from the payment gateway indicating a successful transfer of funds.
5. The “Platform” shall mean the e-commerce Platform that provides a view of all products manufactured and sold by Pilot Tools with information about each product with regard to description, size and price.
6. “User/s” shall mean individuals, businesses, charities, associations and other legal entities who register a new account on the Platform and wish to purchase products manufactured by Pilot Tools for personal, commercial or business purposes, for themselves or on behalf of another party.
7. “Voucher” shall mean a certificate provided by Pilot Tools that entitles the User to special consideration such as special discounts to trade shows or other benefits, and is redeemable against the purchase of Goods.

1. In order to register on the Platform, You confirm that You are a natural person over the age of 18 or have the relevant consent from a parent or guardian (a “Competent Person”) and You duly warrant that such consent has been obtained.
2. If You are a person duly authorised to represent and register any business, charity, association and other legal entity (“Organisation”), You hereby warrant that You are duly authorised to act on behalf of the relevant Organisation and to register the account in the name of the entity.
3. Pilot Tools is entitled to call upon You to provide documentary evidence, and/or any other information reasonably required to confirm Your legal standing either as a natural person, parent or legal guardian or as a representative of an Organisation.
4. Where registration and creation of an account is undertaken by You for an Organisation, You personally hereby indemnify and hold Pilot Tools harmless against any and all liabilities, losses, fines, damages, expenses and legal costs  (‘claims”) incurred (whether directly or indirectly), in the following instances:
   1. from any cause whatsoever, including without limitation any claims arising out of or in relation to the provision of any services or information by Pilot Tools to such registered User or any third party; or
   2. the use of the Platform by such registered User; or
   3. any claim against Pilot Tools of any nature by the Organisation registered by such person without the relevant authorisation.
5. Registration and creation of an account requires completion of an online form including the submission of a valid email address. Pilot Tools shall utilise valid email addresses provided by You. In the event that You wish to change any email addresses, You can log into your account and change the email address under Your account settings .
6. You are responsible for providing information in the online form that is true, accurate, current and complete at all times. Information found to be false and misleading may result in the suspending or termination of the account and a refusal for all current and future use of the Platform.
7. By registering on the Platform, You agree to the following:
   1. that You will not  select or use a name or e-mail address of another person with the intent to impersonate that person;
   2. use a user name or e-mail address subject to the rights of any person without authorisation;
   3. use a name in violation of the intellectual property rights of any person; or
8. use a name that Pilot Tools, in its sole discretion, deems inappropriate or offensive.
9. Upon registration of an account, You shall select Your password. You undertake not to disclose Your logon credentials to any third party so as to ensure the security of the account. Security of the account is Your responsibility and Pilot Tools disclaims all liability with regard thereto. You are responsible for all activities (whether by You or by others) that occur under the account. Pilot Tools may require You to change the logon credentials at various times and You agree that You will comply with such requests. You will notify Pilot Tools immediately of any unauthorised use of the account or any other breach of security. Pilot Tools assumes no liability for any loss or damage arising from any unauthorised use of Your password or account by a third party.
10. In the event of the security of an account being compromised, Pilot Tools reserves the right to suspend the processing of any communications and will immediately deactivate the User’s logon credentials. You shall refrain from using the Platform until communications are received from Pilot Tools.
11.  You hereby indemnify and hold Pilot Tools, its directors, employees, agents and representatives, harmless for any and all losses, damages and expenses arising from Your failure to ensure the security of the account, including all legal fees, on an attorney-client scale.
12.  You agree that You shall refrain from registering and creating accounts using “bots” or other automated means.
13.  Technical support regarding the use of the Platform is only available to registered members and is accessible via the Contact Us link in the footer section of the Website, Topic: Legal policies, Sub-topic: Terms of Sale.

1. This Website is meant to advertise the products that Pilot Tools manufactures, facilitate sales of such products and the Delivery to the relevant User or in-country party, from Pilot Tools.
2. Pilot Tools reserves the right to change or update the products offered on the Website, without prior notice.
3. Pilot Tools strives to ensure that the images on the Website closely resemble the products for sale. However, product colours may differ from the actual ones, depending on the display settings used by the User. Pilot Tools is not responsible for such differences in graphical representation.

1. Access to and use of the Platform is governed by these Terms.  You may not use the Platform for any purpose that is unlawful or prohibited by these Terms, any applicable additional or amended Terms, or any other conditions or notices that are made available on the Platform. Unauthorised use of this Platform may result in Pilot Tools instituting a claim for damages against You and/or You may be found guilty of a statutory and/or criminal offence.
2. By using or accessing the Platform, You undertake to refrain from the following conduct:
   1. transmitting any worms, viruses, trojan horses,, time bombs, or cancelbots and/or other codes or malware of a destructive nature. This includes not interfering with the operation of any of the tools, scripts, routines or codes of the Platform and/or the services, including by using any software, routine or device that will or may interfere with the tools, services and/or Website, such as viruses, trojan horses, worms, time bombs, or cancelbots and/or other codes or malware of a destructive nature.
   2. intercepting any data or personal information of any User or third party transmitted on or via the Platform.
   3. uploading, posting, hosting, or transmitting unsolicited email, SMSs, or ‘spam’ messages.
   4. performing any action that may disable, override or impair the efficient and/or proper operation or working of the Platform and/or the Website.
   5. posting content, taking or mobilising action using the Platform in a way that infringes or violates any person’s rights or the laws of any jurisdiction.
   6. utilising the Platform for any illegal or unauthorised purposes.
   7. violating any laws in any jurisdiction, including but not limited to any intellectual property laws.
3. Any act or omission which results in a failure to abide by the restrictions set out, as determined by Pilot Tools in its sole discretion, will result in immediate termination of the account.
4. Pilot Tools is not liable to You nor any third party for any breach of Your obligations under these Terms and for any consequences arising as a result of such breach, including any loss or damages which You or any third party may suffer.
5. Unauthorised use of the Platform includes engaging personally or permitting a third party to engage in the following activities:
   1. copying, adapting, modifying, publishing, republishing, distributing or redistributing this Platform or the material on the Platform without Pilot Tools’ prior written consent;
   2. using any automated data collection, data mining or data gathering methods of any kind in relation to the Platform;
   3. reverse engineering, disassembling, decompiling, transferring, exchanging or translating the source code of the Platform;
   4. making and distributing copies of the Platform or allowing such activity by third parties on Your behalf; and
   5. creating derivative works of the Platform of any kind.

1. All prices reflected on the Platform are subject to change without notice.  The product price charged to the User is the one shown on the Website at the time of placing the Order.
2. Prices and offers shown on the Website are valid according to the products’ availability. In the event that an ordered product is unavailable, it will reflect as such on the Website. The User can request to be notified once the product is available. The User is referred to the Help Centre for further information regarding the notification procedure.
3. All products are individually priced unless otherwise indicated.
4. Price reductions and promotions are indicated by banners.
5. Pilot Tools is not liable for any typographical error on pricing that may occur and can void an Order at its discretion.
6. All prices are expressed exclusive of any VAT payable unless otherwise stated or displayed. The User can add their VAT or Tax number at the check-out point to facilitate tax claims.

1. Any of the following cards may be used to pay for Your purchases: VISA; MasterCard; or debit card.
2. Any personal information furnished to Pilot Tools will be retained in accordance with Pilot Tools’ Privacy Policy. Your credit card details are encrypted and transmitted to our secure payment gateway which is provided by CyberSource.
3. You hereby authorise Pilot Tools to debit the full amount payable for the Goods purchased against the payment type chosen and supplied by You when completing the Order.
4. By submitting Your credit cards details, You hereby warrant that You are authorised to make payment with the card and that there are sufficient funds to pay for the Order placed. In the event that the payment card has expired, or there are insufficient funds, Pilot Tools will be unable to take payment and fulfill Your Order.
5.  In the event that You return any Goods and Pilot Tools determines that You are due a refund, a credit shall be levied on Your account equal to the purchase price of the returned Goods. For Your next purchase, You authorise Pilot Tools to off-set the credit against the full amount due to Pilot Tools and You will be liable for the balance of the amount.
6. Any Voucher received from Pilot Tools may be used against the amount due for Goods purchased during check out.

1. Upon payment at check-out, Your Order is created.
2. Once the User has submitted the Order, the User will receive an Order confirmation email.
3. The Order confirmation email will show a summary of the essential elements of the Order: Delivery address, details of the products ordered (description and quantity), price details.

1. Unless otherwise restricted by mandatory applicable law, the warranties set out are in lieu of all other warranties, whether expressed or implied. Any and all warranties of merchantability, fitness of purpose and use are expressly denied, excluded and disclaimed.
2. Any condition, warranty, statement or undertaking as to the quality of the goods or their fitness or suitability for any purpose however or whenever expressed or which may be implied by statute, custom of the trade or otherwise is hereby expressly excluded.

1.  Upon placing the Order, You can track Your Order from placement to shipment using the Website.
2.  Pilot Tools provides free worldwide express shipping. The User is referred to the worldwide shipping table in the Help Centre for minimum Order values to meet the free shipping criteria and for Delivery times to the various countries.
3. Once the Goods have been shipped, a confirmation email will be sent to You with a tracking number which can be used with the courier company to track Your Order and can be used online to track the shipment.
4. Delivery times are an estimation and Pilot Tools disclaims any liability if deliveries are late.
5.  Goods are delivered to the shipping address stated on the Order as customs require that the Goods must be delivered to the country listed on the invoice.  
6. The User is referred to the Help Centre for further information relating to Order tracking and shipping.

1. An order can be cancelled if it has not entered the shipping stage. You may contact us via the Email Us link in the footer section on our Website and follow the Topic: Orders, Sub-topic: Cancel my order.
2. Most Orders enter the shipping stage within 1 (one) hour of You placing the Order. Orders cannot be cancelled at this stage.
3. For all cancelled Orders we pass a credit onto Your account.
4. Please note that the shipping address cannot be changed after the Order is placed, as all Orders are shipped within 4 (four) hours.

1.  Pilot Tools insures all shipments to the destination country at no additional cost to the User.
2.  In the event that the User does not receive the shipment or the Goods arrive damaged, the User is referred to the Help Centre in order to comply with the insurance procedure and for further information about the insurance requirements.

1.  All Orders are shipped to the country selected by the User.
2.  The User or party who receives the shipment in-country is therefore liable for import taxes, customs duties and customs charges as all Orders are shipped with delivered duties unpaid in terms of the International Commercial Terms that apply to the sale.
3. The Platform at check-out reflects an estimate of duties that may be incurred but it is just an estimate and Pilot Tools is not liable if the actual duty charges differ.

1.  Pilot Tools shall not be liable for any delays due to fires, strikes, war, civil commotion, epidemic, floods, accidents, demands or requirements of governments or to other causes beyond the reasonable control of Pilot Tools.
2.  Notwithstanding such causes of delay, if the manufacture of products is prevented or hindered at the end of a reasonable period, Pilot Tools may terminate any deliveries not made by giving the User notice and Pilot Tools shall have no liability whatsoever to the User regarding the deliveries not made.
3.  A delay in Delivery, including Delivery later than the time periods provided in the worldwide shipping table shall not constitute a breach of contract and shall not entitle the User to void the sale.

Subject to any International Commercial Terms expressly incorporated into these Terms, risk in the Goods shall pass to the User or the party receiving the Goods in-country when the Goods are delivered. Until then, ownership of the Goods is retained by Pilot Tools.

Any personal information supplied to Pilot Tools in relation to the provision of the service will be dealt with in accordance with Pilot Tools’ Privacy Policy, the Terms set out herein and South African legislation as it may apply. The collection, use, storage and disclosure of Your personal information is described in our Privacy Policy.

1.  This Platform and all the materials contained (including but not limited to: computer or software code, scripts, design elements, images, text, drawings, interactive features, animation, photos, video, graphics, music, sound and voice), are the property of Pilot Tools and/or the property of our affiliates or licensors or various third parties, and are protected by intellectual property laws in South Africa. Ownership of all such intellectual property remains with Pilot Tools. There is no transfer of intellectual property and You are not authorised to use any such intellectual property without prior written consent from Pilot Tools. Users may only use this Platform and the materials on it as authorised by Pilot Tools.
2.  Pilot Tools reserves the right, at any time and without notice, to suspend, cancel, or terminate Your right to use the Platform (or any portion of the Platform) for violation (whether repeated or not) of intellectual property rights belonging to Pilot Tools.
3.  Any unauthorised modifying, copying, reproducing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting, or distributing in any manner or medium (including by e-mail or other electronic means) any material from the Platform, without prior written consent from the owner of the materials, constitutes a breach of intellectual property. 
4. The User indemnifies and holds Pilot Tools harmless for any and all intellectual property infringements claims that may arise for any activity that occurs under the User’s account. Users will be solely responsible for any and all damages resulting from any infringements of copyrights, proprietary rights or any other harm.

1. You expressly agree that use of the Platform is at Your sole risk. You understand and agree that any material and/or information uploaded or downloaded or otherwise obtained, through the use of the Platform, is done at Your own risk and discretion. You will be solely responsible for any damage to Your computer services or loss of data that results from the download of information.
2.  Pilot Tools makes no warranty that the Platform will meet Your requirements or that the Website will be available and uninterrupted. Pilot Tools does not make any warranties as to the results that may be obtained from the use of the Platform or to the accuracy of the information and the reliability of the information obtained through the Platform. Pilot Tools does not warrant that defects on the Platform will be corrected.
3. The Platform is provided on an "as is" and "as available" basis. Pilot Tools disclaims all warranties of any kind, whether express, implied, or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular use or purpose, accuracy, and non-infringement.
4.  The entire risk as to satisfactory quality, performance, accuracy, effort and results to be obtained through the use of the Platform rests with You. No advice or information, whether oral or written, obtained by You from Pilot Tools or through the services shall create any warranty not expressly made herein.

1. Our provision of a link to any other website or location is for Your convenience and does not signify our endorsement of such other site or location or its contents. You agree that Pilot Tools shall have no control over such website/s, does not review, and cannot be responsible for, these outside sites or their content. You agree that Pilot Tools shall have no responsibility or bear no liability in relation to the content of the linked website/s. We encourage You to review the terms of use and privacy policies for any such third party links You visit on the those websites. You may not create a link to the Platform from another website without Pilot Tools’s prior written consent.
2. Pilot Tools will not be liable for any information, software, or links found at any other website, internet location, or source of information, or for Your use of such information.

1.  The Platform is controlled and operated from the Republic of South Africa and therefore this Agreement shall be governed by and be interpreted in accordance with the laws of the Republic of South Africa.
2. In the event of any legal dispute or action being brought in connection with this Agreement, it is agreed that the venue of such action shall be Johannesburg, South Africa and each party hereby consents to the jurisdiction of the courts thereof.
3.  Without any restriction on the User/s rights to pursue legal recourse in the forum of the User/s choice, the User/s agree that any dispute regarding this Agreement that cannot be resolved amicably, shall, first be referred to confidential arbitration in terms of the rules of the Arbitration Foundation of South Africa prior to proceeding to Court and such arbitration shall be conducted in English in Johannesburg.
4.  Pilot Tools confirms the domicilium citandi et executandi for all purposes associated with the Platform, transactions pertaining to the Platform, including the giving of any notice, the payment of any sum, the serving of any process, as follows:
   Pilot Tools (Pty) Limited
   49 Chrystal Street
   Denver
   ​Johannesburg
5. Pilot Tools does not receive legal notice or accept the serving of documents attached to legal processes on Pilot Tools by electronic mail.

This Agreement shall apply to the fullest extent permissible by law. If any provision of the Agreement is unlawful, void or unenforceable, that provision shall be deemed severable from the remaining provisions and shall not affect the validity and enforceability of the remaining provisions.

The following table contains further information on Pilot Tools and represents the information that must be provided by Pilot Tools to You in compliance with Section 43 of the Electronic Communications and Transactions Act 25 of 2002. You are advised to regularly check this section of the Legal Notice for any amendments or updates.

• Full name: Pilot Tools (Pty) Ltd
• Legal status: Private company
• Registration details: 1939/013093/07
• Directors: Nigel Morrison, James Morrison, Duncan Morrison, Colin Morrison
• ​Physical address: 49 Chrystal Street, Denver, JHB, 2094, South Africa
• ​Postal address: P O Box 27420 Benrose 2011, South Africa
• ​Physical address for receipt of legal documents: 49 Chrystal Street, Denver, JHB, 2094, South Africa
• Telephone number: + 27 11 607 1800
• Email address: EmailUs
• Website address: www.shop-pilot.co
• Membership to self-regulatory and/or accreditation bodies: Not applicable
• Description of products and services offered: A Platform that allows for the advertising of manufactured cutting tools, the sale of such products and the facilitation of the delivery of the products by shipping.
• Codes of Conduct applicable to Pilot Tools: Not applicable.
• Terms of Agreement: Can be accessed from the website www.shop-pilot.co
• Privacy policy: Can be found on the Website www.shop-pilot.co

Email

Go to our Email Us page

Our email call centre is open Monday to Thursday 07h30 – 16h30, Friday 07h30 – 15h30 GTM+2

Telephone

Phone us on +27 11 607 1818.

Our sales call centre is open Monday to Thursday 07h30 – 16h30, Friday 07h30 – 15h30 GTM+2

Shows

Come see us at our next show

Physical Address

Pilot Tools

51 Chrystal Street
Denver
Johannesburg
2094
South Africa