Account Credits or Refunds
A refund of Insurance claims, returned item’s costs, returned items shipping costs and cancelled orders will be made by way of a credit to your account. Credit amounts will automatically be deducted from your next purchase when you step yourself through checkout.
How to check your credit amount
Once your credit has been passed by our accounts department, you will be notify via email. Login to your account and select the cart (at least one item needs to be added to your cart). If you pay by credit card your credit will be reflected above the total in your cart. If you pay on account or 'Pay As You Go' then your credit will be added to your 'Available Credit' balance.
Number of days before credit will be reflected
Product has been returned
If your return qualified for a credit based on our return policy then expect 15 working days from the time you have completed the online returns process.
This depends on if you have supplied our claims department with sufficient information to prove your claim, but normally you can expect 15 working days.
For futher explanation on our retruns policy see Refunds and Returns Policy.
Return Items You Ordered
You may return items for any reason within our 30 days return policy. To return a product, login to your account and go to the returns menu option. Follow the 5 step return process. You will be required to pay for the return delivery costs to our warehouse. If the return was due to our error we will pass a credit for the delivery costs onto your account. Once items have been assessed and meet our Return Policy we will refund your item cost with a credit onto your account.
Please note that if you are returning products due to them being damaged on arrival then please see our insurance procedure.
Email notifications for returns
Once you have completed the 5 step return process you will receive an email notification notifying you that your return has been registered and that the courier will be contacting you to collect the return parcel.
Once the goods have been received by our warehouse our returns department will notify you via email.
Once your goods have been assessed against our return policy, we will notify you via email of the outcome.