Customs, Duties and Taxes

  • The recipient is the importer of record and must comply with all laws and regulations of the destination country.


    All orders are shipped delivered duties unpaid (DDU) therefore shipments may be subject to import taxes, customs duties and custom charges by the destination country. The recipient of the shipment may be subject to such import taxes, customs duties and custom charges, which are levied once a shipment reaches the recipient's country.


    Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.




    Orders delivered to European Union (EU) and to Africa are duty free according to the EU1 and SADAC agreements. We have sent all necessary documents with the courier company so that your order will clear duty free into these regions.


    At the time of check out when you are reviewing you cart, at the bottom of the page, we indicate your estimated duties. This allows you to obtain a more accurate total cost of your purchase. Pilot cannot be held responsible for actual duty charges differing from our estimate.




    In order to facilitate your Tax claim back you can enter your VAT/Tax number when you are selecting your delivery address at checkout. Alternatively you can enter your VAT/Tax number under your company address area in the account section for future easy checkouts.