Return Items You Ordered
You may return items for any reason within our 30 days return policy. To return a product, login to your account and go to the returns menu option. Follow the 5 step return process. You will be required to pay for the return delivery costs to our warehouse. If the return was due to our error we will pass a credit for the delivery costs onto your account. Once items have been assessed and meet our Return Policy we will refund your item cost with a credit onto your account.
Please note that if you are returning products due to them being damaged on arrival then please see our insurance procedure.
Email notifications for returns
Once you have completed the 5 step return process you will receive an email notification notifying you that your return has been registered and that the courier will be contacting you to collect the return parcel.
Once the goods have been received by our warehouse our returns department will notify you via email.
Once your goods have been assessed against our return policy, we will notify you via email of the outcome.