• We have insured your shipments free of charge to your chosen point of destination.


    In the event that you do not receive your shipment or your goods arrive damaged you can Email Us to submit a claim. Please select topic: ‘Shipment’, sub-topic: ‘Damaged on Arrival’ or ‘Shipment Not Received’


    Once your email has been submitted we will assess your claim and give you feedback.

    If your claim was successful then we will pass a credit onto your account and inform you via email.

    If your claim was proven to be unsuccessful then we will inform you via email.


    For refunds on insurance claims see Account Credits or Refunds