Account Credits or Refunds

  • A refund of  Insurance claims, returned item’s costs, returned items shipping costs and cancelled orders will be made by way of a credit to your account. Credit amounts will automatically be deducted from your next purchase when you step yourself through checkout.


    How to check your credit amount

    Once your credit has been passed by our accounts department, you will be notify via email. Login to your account and select the cart (at least one item needs to be added to your cart). If you pay by credit card your credit will be reflected above the total in your cart. If you pay on account or 'Pay As You Go' then your credit will be added to your 'Available Credit' balance.


    Number of days before credit will be reflected


    Product has been returned

    If your return qualified for a credit based on our return policy then expect 15 working days from the time you have completed the online returns process.


    Insurance Claims

    This depends on if you have supplied our claims department with sufficient information to prove your claim, but normally you can expect 15 working days. 


    For futher explanation on our retruns policy see Refunds and Returns Policy.